(Day programs, Addictions, The Disabled, Mental Health, The Elderly)
Some of the types of services include:
- Curb-to-Curb: Driver picks the participant up at the curbside or in the driveway. The organizational policy will articulate the extent of assistance provided to the participant while entering and exiting the vehicle.
- Door-to-Door: Driver retrieves passenger from door of pick-up location to door of destination, often including assistance into and out of the vehicle.
- Door-through-Door: Driver may enter participant’s home, often providing assistance (i.e., tying shoes, help to don a jacket, assuring that the home is locked, etc.) at pick-up and drop-off location.
- Hands-on assistance: Driver physically assists the participant with getting in and out of the vehicle.
- Transferring assistance: Driver physically assists the participant in transferring to and from a wheelchair when getting in and out of the vehicle.
- Escort: 1st definition) Participant is driven to and from the appointment, driver accompanies and stays with him during appointment or event—providing companionship and emotional support regarding information or news was given at the appointment. 2nd definition) Passenger is accompanied to and from appointment or event on public transit, paratransit, taxicab, etc. rather than driving and stays during the appointment—provided companionship and emotional support regarding information or news was given at the appointment.
- Nurse Escort: Same as above, however, the escort is a working or retired nurse who helps interpret medical information for participant and family. While some programs provide rides only to and from the center, others provide rides to medical appointments, shopping, personal business, picking up medications, social events, religious services/events and other purposes.
- “ up and tuck” service where volunteers, home health workers or center staff assist participants to get ready in the morning, then drive them to the center or appointments.
- An evening before or morning call to participants in order to remind them of their pick up times and destination.
- Volunteer or staff escorts riding along on the van/bus to be a solution to some of their transportation challenges. This way, the driver can concentrate on driving and can go to the door to retrieve participants without leaving the other participants, who may have been picked up first, alone on the vehicle. This is especially helpful when transporting participants with dementia and other impairments that may result in behavior challenges.